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JPSK Commercial Cleaning · Miami-Dade County
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| Criteria | JPSK’s current answer | Proof to request |
|---|---|---|
| What insurance, workers' compensation and bonding do you carry? | We carry $2,000,000 general liability, $1,000,000 per-occurrence commercial auto and $1,000,000 umbrella coverage. We hold a current Florida workers’ compensation policy covering all employees (statutory limits per Florida Statute 440), plus a $100,000 janitorial services bond covering theft or dishonesty claims. Certificates of insurance naming your facility as additionally insured are issued within 24 hours of request — most clients receive them same day. | Certificate of insurance naming your facility |
| How are cleaners screened and trained? | Every employee passes a Level 2 background check (FDLE fingerprint screening, national criminal database, and sex offender registry), reference verification from at least two prior employers, and E-Verify work authorization confirmation. All staff complete 16 hours of paid initial training covering OSHA safety, bloodborne pathogens, chemical handling/dilution, color-coded microfiber systems, and client-specific protocols — before they ever set foot on your property. Training is documented and kept in each employee's personnel file. | Background-check and training records |
| Who supervises employees and subcontractors? | We use 100% W-2 employees — no subcontractors on any account, ever. Each account is assigned a working crew leader, and field operations are overseen by our Operations Manager, who conducts weekly on-site visits. All employees wear JPSK-branded uniforms and photo ID badges, and clients receive a photo roster of their assigned crew. | Crew photo roster and W-2 confirmation |
| Can you provide references from similar facilities? | Yes. We can provide three current references from comparable facilities — offices, schools, medical practices, and retail properties across Miami-Dade and Broward — within one business day, with their permission for direct contact. We can also arrange site visits to a current account so you can see our work firsthand. | Three contacts you may call |
| What happens if a crew cannot arrive? | Every account has a designated backup crew assigned in advance. If the primary crew can't arrive, the backup crew is activated and on-site within 2 hours of the scheduled start. If neither is available (extreme weather, etc.), you hear from us directly — not from a no-show — and we make up the visit within 48 hours at no charge. Our Operations Manager's cell number is provided to every client for direct escalation. | Written backup-crew and makeup-visit policy |
| Do you provide a written scope of work? | Yes — every proposal includes a line-item scope of work: each task, its frequency (daily/weekly/monthly/quarterly), areas covered, and explicit exclusions. Nothing starts until you sign off on the scope, and any changes are made by a written addendum signed by both parties. | Signed line-item scope of work |
| Are supplies, equipment and consumables included? | Yes — our standard monthly pricing includes all labor, equipment (backpack vacuums with HEPA filtration, auto scrubbers, microfiber systems), cleaning chemicals, trash liners, and restroom consumables (toilet paper, paper towels, hand soap, seat covers). We track inventory and restock automatically, so you never manage supplies. | Consumables list with pricing |
| How often is the work inspected? | Crew leaders complete a daily digital checklist at every visit (time-stamped, photo-verified). The Operations Manager performs a formal quality inspection twice monthly, with results shared with you. You also get a quarterly business review with our account manager to adjust scope or address concerns. | Sample checklist and inspection report |
| What does the monthly price include? | The fixed monthly price covers everything: recurring cleaning per the signed scope, all supplies and consumables, scheduled periodic tasks (carpet extraction, hard-floor burnishing, high dusting), two monthly quality inspections, and our supply-restocking service. No hidden charges, no fuel surcharges, no consumable markups. Invoicing is monthly, net 30, and the price is locked for the term of the agreement. | Written quote with inclusions and billing terms |
| What are the cancellation and issue-response terms? | We work on a month-to-month service agreement after an initial 90-day term — you can cancel with 30 days' written notice, with no cancellation fees or penalties. Any service issue reported by 2 PM gets same-day response; anything reported after that is resolved by the next business day. If we're ever late resolving a documented issue, that visit is free. We stand behind the work or we don't charge for it. | Agreement showing notice period and fees |